{"showCoverPage":false,"bookCover":{"coverDescription":"

<\/p>"},"chapters":[{"params":{"content":[{"content":{"library":"H5P.CoursePresentation 1.25","params":{"presentation":{"slides":[{"elements":[{"x":2.7027027027027026,"y":34.75935828877005,"width":56.75675675675675,"height":42.780748663101605,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"

For help with your BU412 Service Redesign Project, please get in touch with your librarian, Matt Rohweder. <\/span><\/p>\n\n

You can either email him at mrohweder@wlu.ca<\/a> or book an appointment with him by visiting: https:\/\/bit.ly\/BookMattR<\/a> <\/span><\/p>\n\n

<\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"2971def5-4724-4891-aa4f-db918bb8d8e7"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":2.7027027027027026,"y":13.36898395721925,"width":40,"height":16.0427807486631,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"

Getting Help<\/span><\/h2>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"0fde2ba3-12e6-4661-bc28-eb7da715c62e"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":62.16216216216216,"y":16.0427807486631,"width":33.78378378378378,"height":66.57754010695187,"action":{"library":"H5P.Image 1.1","params":{"decorative":false,"contentName":"Image","file":{"path":"images\/file-6495b33cb5748.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":1600,"height":1600},"alt":"Image of Matt Rohweder, business librarian"},"metadata":{"contentType":"Image","license":"U","title":"Untitled Image"},"subContentId":"8805462d-8ec9-43f9-aff4-1f1ba1a74d11"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}}],"keywordListEnabled":true,"globalBackgroundSelector":{},"keywordListAlwaysShow":false,"keywordListAutoHide":false,"keywordListOpacity":90},"override":{"activeSurface":false,"hideSummarySlide":false,"summarySlideSolutionButton":true,"summarySlideRetryButton":true,"enablePrintButton":false,"social":{"showFacebookShare":false,"facebookShare":{"url":"@currentpageurl","quote":"I scored @score out of @maxScore on a task at @currentpageurl."},"showTwitterShare":false,"twitterShare":{"statement":"I scored @score out of @maxScore on a task at @currentpageurl.","url":"@currentpageurl","hashtags":"h5p, course"},"showGoogleShare":false,"googleShareUrl":"@currentpageurl"}},"l10n":{"slide":"Slide","score":"Score","yourScore":"Your Score","maxScore":"Max Score","total":"Total","totalScore":"Total Score","showSolutions":"Show solutions","retry":"Retry","exportAnswers":"Export text","hideKeywords":"Hide sidebar navigation menu","showKeywords":"Show sidebar navigation menu","fullscreen":"Fullscreen","exitFullscreen":"Exit fullscreen","prevSlide":"Previous slide","nextSlide":"Next slide","currentSlide":"Current slide","lastSlide":"Last slide","solutionModeTitle":"Exit solution mode","solutionModeText":"Solution Mode","summaryMultipleTaskText":"Multiple tasks","scoreMessage":"You achieved:","shareFacebook":"Share on Facebook","shareTwitter":"Share on Twitter","shareGoogle":"Share on Google+","summary":"Summary","solutionsButtonTitle":"Show comments","printTitle":"Print","printIngress":"How would you like to print this presentation?","printAllSlides":"Print all slides","printCurrentSlide":"Print current slide","noTitle":"No title","accessibilitySlideNavigationExplanation":"Use left and right arrow to change slide in that direction whenever canvas is selected.","accessibilityCanvasLabel":"Presentation canvas. Use left and right arrow to move between slides.","accessibilityProgressBarLabel":"Choose slide to display","containsNotCompleted":"@slideName contains not completed interaction","containsCompleted":"@slideName contains completed interaction","slideCount":"Slide @index of @total","containsOnlyCorrect":"@slideName only has correct answers","containsIncorrectAnswers":"@slideName has incorrect answers","shareResult":"Share Result","accessibilityTotalScore":"You got @score of @maxScore points in total","accessibilityEnteredFullscreen":"Entered fullscreen","accessibilityExitedFullscreen":"Exited fullscreen","confirmDialogHeader":"Submit your answers","confirmDialogText":"This will submit your results, do you want to continue?","confirmDialogConfirmText":"Submit and see results","slideshowNavigationLabel":"Slideshow navigation"}},"metadata":{"title":"Getting Help","license":"U","contentType":"Course Presentation"},"subContentId":"aff892ec-6dfa-495a-82ec-87b2bcebafbc"},"useSeparator":"auto"}]},"library":"H5P.Column 1.17","subContentId":"03f0bc8c-d42c-435b-87e5-283745bf06ab","metadata":{"contentType":"Column","license":"U","title":"Getting Help"}},{"params":{"content":[{"content":{"params":{"panels":[{"content":{"params":{"text":"
Researching a service redesign can be difficult. For example, you might not find a lot of information in industry databases about consumer services, which means you\u2019ll need to think outside the box. <\/span><\/span><\/span><\/span><\/span><\/p>\n\n
And because you are working with Mitchell Animal Hospital, you have a bonus challenge in needing need local resources! But you should also make sure that you are looking at the industry as a whole, which can give you a good sense of the kinds of things happening in that market. For example, are there technologies or trends or strategies that other vetrinary clinics are using?<\/span><\/p>\n\n
Consider the resources I talk about in this guide as places to keep in mind as you start exploring. And remember, asking for help is part of the research process!<\/span><\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"b05b730e-8bdc-406b-92ad-7e3ba59d772f","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Starting Your Research"},{"content":{"params":{"text":"
While using Google can be beneficial, as you will be able to find information on Marketing, there are several challenges you need to keep in mind. <\/span><\/span><\/span><\/span><\/span><\/p>\n\n
\n\t
Paywalls \u2013 a lot of articles, marketing and consumer reports, etc., are usually found behind paywalls (some quite can be pricy). Tip: You might<\/span> be able to access the first few pages of a report and then supplement that information elsewhere. <\/span><\/span><\/span><\/span><\/span><\/li>\n\t
Bias \u2013 Depending on the author, editor, creator of a particular article or reports, you might not be getting the most objective perspective on the issue<\/span><\/span><\/span><\/span><\/span><\/li>\n\t
Misinformation \u2013 at times, particular companies or reports can have their information wrong. They might be posting old data or have interpreted the data in a specific way. <\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n\n
I am not saying don\u2019t <\/span>use Google, as it is an excellent source of information, but use it wisely and effectively. You should prioritize the Library and its resources. <\/span><\/span><\/span><\/span><\/span><\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"641c7b9d-fe1f-4535-81aa-342c0ca78b08","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Using Google"}],"hTag":"h2"},"library":"H5P.Accordion 1.0","metadata":{"contentType":"Accordion","license":"U","title":"Untitled Accordion"},"subContentId":"220cf410-4751-472a-b810-115163e2c71b"},"useSeparator":"auto"}]},"library":"H5P.Column 1.17","subContentId":"e0c7f872-c22e-4f1e-ad99-ee10d4299c40","metadata":{"contentType":"Column","license":"U","title":"Things to Think About"}},{"params":{"content":[{"content":{"params":{"panels":[{"content":{"params":{"text":"
You will need to examine the competitive environment of your sector, which can mean looking at industry reports and other material to get a sense of the market. <\/p>\n\n
Some of your best bests for this include: <\/p>\n\n
\n\t
IBISWorld<\/a>: run a search for veterinary services in Canada, this report will be indespensible for your work. <\/li>\n\t
Passport<\/a>: This contains another essential report, do a search for veterinary services in Canada. You will find not only industry and market information; but there will also be specific examples taken from various businesses in the sector. <\/li>\n\t
ProQuest One Business<\/a>: Once you open this resources, you will see on the left hand side links for Company Reports, Industry Reports, and Country Reports. Select Industry Reports and run a search for Veterinary Services in Canada. <\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"41f7b050-6bef-4cd5-85a3-93ee864a0c3a","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Competitive Environment"},{"content":{"params":{"text":"
You may want to explore your target segment or target market, which means finding demographic information and understanding their motivations, behaviours, and values. There are a few databases that will help you find this kind of information. <\/p>\n\n
\n\t
Passport<\/a>: Selecting the sub-category \"Consumers\" and then start exploring the various categories to help get a strong picture of your consumer base. Your best bet will be the Lifestyles section - in the Analysis section select Country Report and Canada. Look at all three reports to help you find the information you need. <\/li>\n\t
Business Source Complete<\/a> and ProQuest One Business<\/a>: these article databases will help you find articles and reports relating to consumers and veterinary clinics. Keywords to use include: \"veterinary clinics\", veterinarians, consumers, pet owners, dog owners, cat owners, and so on. <\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"1d560620-f23b-4d3d-b884-d73aa007273c","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Consumer Information"}],"hTag":"h2"},"library":"H5P.Accordion 1.0","metadata":{"contentType":"Accordion","license":"U","title":"Untitled Accordion"},"subContentId":"6672ab7e-32a6-4805-b381-d5a280441de0"},"useSeparator":"auto"}]},"library":"H5P.Column 1.17","subContentId":"34d6b99d-396e-4b2a-bfaf-e874bc889a35","metadata":{"contentType":"Column","license":"U","title":"What You Need and Where to Find it."}},{"params":{"content":[{"content":{"params":{"panels":[{"content":{"params":{"text":"
This section will help demonstrate for you how to find articles using Business Source Complete<\/a>. There are a number of reasons why articles are so essential when doing any kind of marketing research. <\/p>\n\n
Allows you to see key pieces of information that other databases might not reveal: <\/span><\/span><\/span><\/span><\/span><\/p>\n\n
\n\t
external pressures happening in your market\/industry<\/span><\/span><\/span><\/span><\/span><\/li>\n\t
major innovations or marketing trends in your industry<\/span><\/span><\/span><\/span><\/span><\/li>\n\t
Is a key resource when doing any kind of environmental scan<\/span><\/span><\/span><\/span><\/span><\/li>\n\t
Helps find information on social enterprises, which can be difficult to research using other means <\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n\n
They are also an excellent source of consumer information, including <\/span><\/span><\/span><\/span><\/span><\/p>\n\n
\n\t
Demographic information<\/span><\/span><\/span><\/span><\/span><\/li>\n\t
Consumer surveys <\/span><\/span><\/span><\/span><\/span><\/li>\n\t
Consumer attitudes & buying behaviour<\/span><\/span><\/span><\/span><\/span><\/li>\n\t
Reactions to products, companies, marketing & issues <\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n\n
Searching for articles requires you to use some keywords that you will need to brainstorm. To get you started see the list below:<\/span><\/p>\n\n
\n\t
veterinary sevices OR veterinary clinics OR veterinarians<\/span><\/li>\n\t
consumers OR pet owners OR dog owners <\/span><\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"038cfa05-fbd9-4643-910f-43a09477d680","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Using & Finding Articles"},{"content":{"params":{"text":"
There are three types of articles that you need to be concerned with. They are: <\/p>\n\n
Popular Publications<\/span><\/span><\/span><\/span><\/span><\/span><\/strong><\/p>\n\n
\n\t
Examples include: The Globe & Mail, New York Times, The Economist <\/span><\/span><\/span><\/span><\/span><\/li>\n\t
Good resources for discussions of the impacts of marketing on general population<\/span><\/span><\/span><\/span><\/span><\/li>\n\t
Good Business sections: The Financial Times, NYT Business News<\/span><\/span><\/span><\/span><\/span><\/li>\n\t
Consumer survey information <\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n\n
Trade Publications <\/span><\/span><\/span><\/span><\/span><\/span><\/strong><\/p>\n\n
\n\t
Examples include Forbes, Harvard Business Review<\/span><\/span><\/span><\/span><\/span><\/li>\n\t
Might contain information about Marketing, your industry, and consumer behavior <\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n\n
Academic Publications <\/span><\/span><\/span><\/span><\/span><\/span><\/strong><\/p>\n\n
\n\t
Examples include: Journal of Strategic Marketing, Journal of Consumer Research, Journal of Marketing<\/span><\/span><\/span><\/span><\/span><\/li>\n\t
Might contain studies on Marketing, consumer behaviour, and industry analysis<\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"2ea54d05-0e8a-4761-8828-4083cca8b6ea","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Types of Articles"},{"content":{"params":{"text":"
There are a number of key databases that focus on Business Material, I highly recommend you use all or some combination of these: <\/span><\/p>\n\n
Business Source Complete <\/a><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n\n
This database includes all three types of articles and is an excellent place to find marketing information <\/span><\/p>\n\n
ProQuest One Business <\/a><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n\n
This database, which has all three types of articles, can be an excellent resource to better understand an industry or market. <\/span><\/p>\n\n
Factiva<\/a><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n\n
This database is mostly popular articles and contains excellent consumer surveys and consumer demographic information <\/span><\/span><\/span><\/span><\/span><\/p>\n\n
Canadian Business and Current Affairs<\/a><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n\n
This database has a specific focus on Canada and is a good source to get industry and competitive environment information within Canada.<\/span> <\/span><\/span><\/span><\/span><\/span><\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"b31776db-b8a6-4cfb-85c2-640ad0d37cfb","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"title":"Article Databases"}],"hTag":"h2"},"library":"H5P.Accordion 1.0","metadata":{"contentType":"Accordion","license":"U","title":"Untitled Accordion"},"subContentId":"ba9e6132-8124-4f64-9bd3-c4fbe5d18cb6"},"useSeparator":"auto"},{"content":{"library":"H5P.CoursePresentation 1.25","params":{"presentation":{"slides":[{"slideBackgroundSelector":{},"elements":[{"x":10.989010989010989,"y":21.797360248447205,"width":72.21350078492935,"height":52.795031055900616,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Finding Trade Journal Articles using Business Source Complete<\/strong><\/span><\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"34d16e29-edab-4b0d-b668-d8689d71d128"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":82.67223382045928,"y":87.21649484536083,"width":15.44885177453027,"height":10.103092783505156,"action":{"library":"H5P.Image 1.1","params":{"contentName":"Image","file":{"path":"images\/file-5d80eaa264bdb.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":260,"height":88},"alt":"Laurier University Logo","decorative":false},"metadata":{"contentType":"Image","license":"U","title":"Laurier University Logo"},"subContentId":"20178036-e843-4674-a73d-d30d7838a6cd"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":5.219206680584551,"y":89.69072164948454,"width":16.49269311064718,"height":5.773195876288661,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
library.wlu.ca<\/strong><\/span><\/span><\/a><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"dae86c3f-03cf-468b-a115-edb45fc276b5"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}]},{"slideBackgroundSelector":{"imageSlideBackground":{"path":"images\/imageSlideBackground-5d80e832eed7f.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":1836,"height":908}},"elements":[{"x":6.299212598425197,"y":90.34267912772586,"width":59.2901878914405,"height":7.835051546391753,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Articles from Business Source Complete<\/span><\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"9bc8fe9a-a2de-46f6-a56d-f8dd4647af5b"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":4.709576138147567,"y":3.1055900621118013,"width":92.62166405023548,"height":77.63975155279503,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Start by opening Business Source Complete.<\/a> Once you're on the main search page, enter keywords related to your search into the search bar and click Search. <\/span><\/p>\n\n
Tip: You may want to include the name of your company or individuals associated with that company AND some concept you are researching. <\/span><\/p>\n\n
For example, if I wanted to know about corporate culture at Google, I would search: <\/span><\/p>\n\n
Alphabet Inc AND<\/strong> Corporate Culture<\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"0ba071f3-3a1b-48fd-815f-74774f1483d2"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}]},{"slideBackgroundSelector":{"imageSlideBackground":{"path":"images\/imageSlideBackground-5d80e832eed7f.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":1836,"height":908}},"elements":[{"x":6.299212598425197,"y":90.34267912772586,"width":59.2901878914405,"height":7.835051546391753,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Articles from Business Source Complete<\/span><\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"2441747c-5418-48f9-b089-f074a7fecb90"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":6.279434850863422,"y":6.220869565217391,"width":91.05180533751962,"height":77.63975155279503,"action":{"library":"H5P.Video 1.6","params":{"visuals":{"fit":true,"controls":true},"playback":{"autoplay":false,"loop":false},"l10n":{"name":"Video","loading":"Video player loading...","noPlayers":"Found no video players that supports the given video format.","noSources":"Video source is missing.","aborted":"Media playback has been aborted.","networkFailure":"Network failure.","cannotDecode":"Unable to decode media.","formatNotSupported":"Video format not supported.","mediaEncrypted":"Media encrypted.","unknownError":"Unknown error.","invalidYtId":"Invalid YouTube ID.","unknownYtId":"Unable to find video with the given YouTube ID.","restrictedYt":"The owner of this video does not allow it to be embedded."},"sources":[{"path":"videos\/sources-61e73aa2b43bb.mp4","mime":"video\/mp4","copyright":{"license":"U"}}]},"metadata":{"contentType":"Video","license":"U","title":"Untitled Video"},"subContentId":"8d634c44-5e3c-4157-bf1a-ce1bd73fc685"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}]},{"slideBackgroundSelector":{"imageSlideBackground":{"path":"images\/imageSlideBackground-5d80e832eed7f.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":1836,"height":908}},"elements":[{"x":6.279434850863423,"y":90.06211180124222,"width":59.2901878914405,"height":7.835051546391753,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Articles from Business Source Complete<\/span><\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"ec96c10a-e57f-496c-9747-a13400cf05ce"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":4.709576138147567,"y":3.1055900621118013,"width":92.62166405023548,"height":24.844720496894407,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
On the results page, you will need to narrow your results. Using the Refine Results menu on the left of the screen, alter the date to the timeline you want and then select your source type. Here, we will select Trade Publications. The page will then refresh. <\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"523af410-884d-41c2-8756-dd7e62058bbf"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":3.1397174254317113,"y":31.05590062111801,"width":95.76138147566719,"height":55.90062111801242,"action":{"library":"H5P.Video 1.6","params":{"visuals":{"fit":true,"controls":true},"playback":{"autoplay":false,"loop":false},"l10n":{"name":"Video","loading":"Video player loading...","noPlayers":"Found no video players that supports the given video format.","noSources":"Video source is missing.","aborted":"Media playback has been aborted.","networkFailure":"Network failure.","cannotDecode":"Unable to decode media.","formatNotSupported":"Video format not supported.","mediaEncrypted":"Media encrypted.","unknownError":"Unknown error.","invalidYtId":"Invalid YouTube ID.","unknownYtId":"Unable to find video with the given YouTube ID.","restrictedYt":"The owner of this video does not allow it to be embedded."},"sources":[{"path":"videos\/sources-61e73bb936846.mp4","mime":"video\/mp4","copyright":{"license":"U"}}]},"metadata":{"contentType":"Video","license":"U","title":"Untitled Video"},"subContentId":"dfa65b50-434a-49e0-bd84-682aa69a7b9f"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}]},{"slideBackgroundSelector":{"fillSlideBackground":"#ffffff"},"elements":[{"x":6.279434850863423,"y":27.95031055900621,"width":81.63265306122449,"height":65.21739130434783,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Once your page has refreshed, go through the results to see if there are any trade journal articles that will be useful. <\/span><\/p>\n\n
When you find one, click on the title to bring you to the article information page. Here you can either download the article (usually as a PDF) or you can email yourself a copy of the article (besure to include a citation for your bibliography). <\/span><\/p>\n\n
(<\/span>See the next slide for a video demonstration)<\/strong><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"afad6298-6379-45ba-8e1c-b788753ccdaf"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":6.279434850863423,"y":9.316770186335404,"width":39.979123173277664,"height":16.082474226804123,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Trade Publications from Business Source Complete<\/strong><\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"e0a0a7e4-de11-413b-9514-fe9a60bf2230"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}]},{"slideBackgroundSelector":{"imageSlideBackground":{"path":"images\/imageSlideBackground-5d80e880e8451.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":1836,"height":908}},"elements":[{"x":3.139717425431711,"y":0,"width":95.76138147566719,"height":99.37888198757763,"action":{"library":"H5P.Video 1.6","params":{"visuals":{"fit":true,"controls":true},"playback":{"autoplay":false,"loop":false},"l10n":{"name":"Video","loading":"Video player loading...","noPlayers":"Found no video players that supports the given video format.","noSources":"Video source is missing.","aborted":"Media playback has been aborted.","networkFailure":"Network failure.","cannotDecode":"Unable to decode media.","formatNotSupported":"Video format not supported.","mediaEncrypted":"Media encrypted.","unknownError":"Unknown error.","invalidYtId":"Invalid YouTube ID.","unknownYtId":"Unable to find video with the given YouTube ID.","restrictedYt":"The owner of this video does not allow it to be embedded."},"sources":[{"path":"videos\/sources-61e7440ba3723.mp4","mime":"video\/mp4","copyright":{"license":"U"}}]},"metadata":{"contentType":"Video","license":"U","title":"Untitled Video"},"subContentId":"0007f170-7c95-4864-bdb2-c6239c82958c"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}]},{"elements":[{"x":20.408163265306122,"y":31.05590062111801,"width":64.36420722135007,"height":40.06211180124223,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
In the next section, we'll look at how to find Newspaper Articles from Factiva<\/span><\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"358e174b-1c3e-4c30-9ab9-c48421e821e2"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}}],"keywordListEnabled":true,"globalBackgroundSelector":{"imageGlobalBackground":{"path":"images\/imageGlobalBackground-5d80e81318bd2.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":1836,"height":908}},"keywordListAlwaysShow":false,"keywordListAutoHide":false,"keywordListOpacity":90},"override":{"activeSurface":false,"hideSummarySlide":false,"enablePrintButton":true,"social":{"showFacebookShare":false,"facebookShare":{"url":"@currentpageurl","quote":"I scored @score out of @maxScore on a task at @currentpageurl."},"showTwitterShare":false,"twitterShare":{"statement":"I scored @score out of @maxScore on a task at @currentpageurl.","url":"@currentpageurl","hashtags":"h5p, course"},"showGoogleShare":false,"googleShareUrl":"@currentpageurl"},"summarySlideSolutionButton":true,"summarySlideRetryButton":true},"l10n":{"slide":"Slide","score":"Score","yourScore":"Your Score","maxScore":"Max Score","total":"Total","totalScore":"Total Score","showSolutions":"Show solutions","retry":"Retry","exportAnswers":"Export text","hideKeywords":"Hide sidebar navigation menu","showKeywords":"Show sidebar navigation menu","fullscreen":"Fullscreen","exitFullscreen":"Exit fullscreen","prevSlide":"Previous slide","nextSlide":"Next slide","currentSlide":"Current slide","lastSlide":"Last slide","solutionModeTitle":"Exit solution mode","solutionModeText":"Solution Mode","summaryMultipleTaskText":"Multiple tasks","scoreMessage":"You achieved:","shareFacebook":"Share on Facebook","shareTwitter":"Share on Twitter","shareGoogle":"Share on Google+","summary":"Summary","solutionsButtonTitle":"Show comments","printTitle":"Print","printIngress":"How would you like to print this presentation?","printAllSlides":"Print all slides","printCurrentSlide":"Print current slide","noTitle":"No title","accessibilitySlideNavigationExplanation":"Use left and right arrow to change slide in that direction whenever canvas is selected.","accessibilityCanvasLabel":"Presentation canvas. Use left and right arrow to move between slides.","accessibilityProgressBarLabel":"Choose slide to display","containsNotCompleted":"@slideName contains not completed interaction","containsCompleted":"@slideName contains completed interaction","slideCount":"Slide @index of @total","containsOnlyCorrect":"@slideName only has correct answers","containsIncorrectAnswers":"@slideName has incorrect answers","shareResult":"Share Result","accessibilityTotalScore":"You got @score of @maxScore points in total","accessibilityEnteredFullscreen":"Entered fullscreen","accessibilityExitedFullscreen":"Exited fullscreen","confirmDialogHeader":"Submit your answers","confirmDialogText":"This will submit your results, do you want to continue?","confirmDialogConfirmText":"Submit and see results","slideshowNavigationLabel":"Slideshow navigation"}},"metadata":{"title":"Finding Articles","authors":[{"name":"Laurier Library","role":"Author"}],"license":"U","contentType":"Course Presentation"},"subContentId":"546d518a-c26c-4ec9-a740-99a09febee57"},"useSeparator":"auto"}]},"library":"H5P.Column 1.17","subContentId":"25601767-9ad5-4fc9-93df-370f16aad13e","metadata":{"contentType":"Column","license":"U","title":"Finding and Using Articles"}},{"params":{"content":[{"content":{"params":{"text":"
This section will help you prepare citaitons for your proposal and essay, as well as show you how to use a citation management program (such as Zotero). <\/span><\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"CC BY-NC","title":"Intro","authors":[{"name":"mrohweder","role":"Author"}],"licenseVersion":"4.0"},"subContentId":"f8e70a35-c28b-46bc-9da2-a5d84233b2e4"},"useSeparator":"auto"},{"content":{"params":{"presentation":{"slides":[{"elements":[{"x":3.1397174254317113,"y":18.633540372670808,"width":51.64835164835165,"height":68.32298136645963,"action":{"library":"H5P.Image 1.1","params":{"contentName":"Image","file":{"path":"images\/file-61606cb5ae06a.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":5760,"height":3840},"alt":"A laptop is sitting on a desk with a written document open on the screen","decorative":false},"metadata":{"contentType":"Image","license":"U","title":"Untitled Image"},"subContentId":"834ef489-bedf-492c-bd96-9b3fc17db083"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":56.514913657770805,"y":6.220869565217391,"width":43.485086342229195,"height":86.95652173913042,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Citations are an essential part of writing an academic paper, but there are a lot of ways to make them easy to create and manage throughout the writing process. <\/span><\/p>\n\n
For example, many databases, incuding the Library's main search feature, can provide you with ready made citations. We'll take a look at how to create citations using some databases over the next couple of screens. <\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"8dfd8fb5-23c8-4d2e-b8bc-8671abf59e1a"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}},{"elements":[{"x":1.0989010989010988,"y":3.105590062111801,"width":98.9010989010989,"height":40.06211180124223,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Here is an example of creating a citaiton in any ProQuest Database (e.g. Sociological Abstracts, Sociology @ ProQuest) from the Article Information page <\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"3173dbb1-5546-414d-930f-42262e80fce1"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":1.0989010989010988,"y":18.633540372670808,"width":98.9010989010989,"height":80.74534161490682,"action":{"library":"H5P.Video 1.6","params":{"visuals":{"fit":true,"controls":true},"playback":{"autoplay":false,"loop":false},"l10n":{"name":"Video","loading":"Video player loading...","noPlayers":"Found no video players that supports the given video format.","noSources":"Video source is missing.","aborted":"Media playback has been aborted.","networkFailure":"Network failure.","cannotDecode":"Unable to decode media.","formatNotSupported":"Video format not supported.","mediaEncrypted":"Media encrypted.","unknownError":"Unknown error.","invalidYtId":"Invalid YouTube ID.","unknownYtId":"Unable to find video with the given YouTube ID.","restrictedYt":"The owner of this video does not allow it to be embedded."},"sources":[{"path":"videos\/sources-6160985c463fb.mp4","mime":"video\/mp4","copyright":{"license":"U"}}]},"metadata":{"contentType":"Video","license":"U","title":"Untitled Video"},"subContentId":"2c3a518c-3827-42f8-859c-14c55ec140cd"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}},{"elements":[{"x":1.5698587127158554,"y":3.1055900621118013,"width":95.76138147566719,"height":40.06211180124223,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Here is an example of creating a citaiton in any EbscoHost Database (e.g. Sociology @ EbscoHost) from the Article Information page<\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"52154c7c-70f9-4c31-9265-9ff9521cf50c"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":1.5698587127158554,"y":21.768260869565218,"width":98.43014128728414,"height":74.53416149068323,"action":{"library":"H5P.Video 1.6","params":{"visuals":{"fit":true,"controls":true},"playback":{"autoplay":false,"loop":false},"l10n":{"name":"Video","loading":"Video player loading...","noPlayers":"Found no video players that supports the given video format.","noSources":"Video source is missing.","aborted":"Media playback has been aborted.","networkFailure":"Network failure.","cannotDecode":"Unable to decode media.","formatNotSupported":"Video format not supported.","mediaEncrypted":"Media encrypted.","unknownError":"Unknown error.","invalidYtId":"Invalid YouTube ID.","unknownYtId":"Unable to find video with the given YouTube ID.","restrictedYt":"The owner of this video does not allow it to be embedded."},"sources":[{"path":"videos\/sources-61609c2406bc2.mp4","mime":"video\/mp4","copyright":{"license":"U"}}]},"metadata":{"contentType":"Video","license":"U","title":"Untitled Video"},"subContentId":"01624bbf-277f-4a10-aed0-c3aa713dda05"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}},{"elements":[{"x":1.5698587127158554,"y":3.1055900621118013,"width":95.76138147566719,"height":15.527950310559005,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Here is an example of creating a citaiton in the Library's main search funciton (OMNI) <\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"76d74360-2eac-4c8f-b0f1-28c1f636f4e3"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":1.5698587127158554,"y":18.6577950310559,"width":97.33124018838305,"height":80.74534161490682,"action":{"library":"H5P.Video 1.6","params":{"visuals":{"fit":true,"controls":true},"playback":{"autoplay":false,"loop":false},"l10n":{"name":"Video","loading":"Video player loading...","noPlayers":"Found no video players that supports the given video format.","noSources":"Video source is missing.","aborted":"Media playback has been aborted.","networkFailure":"Network failure.","cannotDecode":"Unable to decode media.","formatNotSupported":"Video format not supported.","mediaEncrypted":"Media encrypted.","unknownError":"Unknown error.","invalidYtId":"Invalid YouTube ID.","unknownYtId":"Unable to find video with the given YouTube ID.","restrictedYt":"The owner of this video does not allow it to be embedded."},"sources":[{"path":"videos\/sources-61609d3473cec.mp4","mime":"video\/mp4","copyright":{"license":"U"}}]},"metadata":{"contentType":"Video","license":"U","title":"Untitled Video"},"subContentId":"c6794e38-0fe1-4240-92f8-a336f32f9c5e"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}},{"elements":[{"x":3.1397174254317113,"y":21.739130434782606,"width":42.22919937205651,"height":55.90062111801242,"action":{"library":"H5P.Image 1.1","params":{"contentName":"Image","file":{"path":"images\/file-61609eac0e404.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":1920,"height":1280},"alt":"A woman is writing in a journal","decorative":false},"metadata":{"contentType":"Image","license":"U","title":"Untitled Image"},"subContentId":"5f1c14fc-e897-441a-9c3c-1bfd2508fc93"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":51.80533751962323,"y":27.95031055900621,"width":40,"height":40,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
Organizing citations is as important as creating them. Next, we'll look at using the citation management software, Zotero, for how to best manage the citations for your paper. <\/span><\/p>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"ab826acd-fcf5-42b3-a5f8-ba0751aea44c"},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}}],"keywordListEnabled":true,"keywordListAlwaysShow":false,"keywordListAutoHide":false,"keywordListOpacity":90,"globalBackgroundSelector":{}},"override":{"activeSurface":false,"hideSummarySlide":false,"summarySlideSolutionButton":true,"summarySlideRetryButton":true,"enablePrintButton":false,"social":{"showFacebookShare":false,"facebookShare":{"url":"@currentpageurl","quote":"I scored @score out of @maxScore on a task at @currentpageurl."},"showTwitterShare":false,"twitterShare":{"statement":"I scored @score out of @maxScore on a task at @currentpageurl.","url":"@currentpageurl","hashtags":"h5p, course"},"showGoogleShare":false,"googleShareUrl":"@currentpageurl"}},"l10n":{"slide":"Slide","score":"Score","yourScore":"Your Score","maxScore":"Max Score","total":"Total","totalScore":"Total Score","showSolutions":"Show solutions","retry":"Retry","exportAnswers":"Export text","hideKeywords":"Hide sidebar navigation menu","showKeywords":"Show sidebar navigation menu","fullscreen":"Fullscreen","exitFullscreen":"Exit fullscreen","prevSlide":"Previous slide","nextSlide":"Next slide","currentSlide":"Current slide","lastSlide":"Last slide","solutionModeTitle":"Exit solution mode","solutionModeText":"Solution Mode","summaryMultipleTaskText":"Multiple tasks","scoreMessage":"You achieved:","shareFacebook":"Share on Facebook","shareTwitter":"Share on Twitter","shareGoogle":"Share on Google+","summary":"Summary","solutionsButtonTitle":"Show comments","printTitle":"Print","printIngress":"How would you like to print this presentation?","printAllSlides":"Print all slides","printCurrentSlide":"Print current slide","noTitle":"No title","accessibilitySlideNavigationExplanation":"Use left and right arrow to change slide in that direction whenever canvas is selected.","accessibilityCanvasLabel":"Presentation canvas. Use left and right arrow to move between slides.","accessibilityProgressBarLabel":"Choose slide to display","containsNotCompleted":"@slideName contains not completed interaction","containsCompleted":"@slideName contains completed interaction","slideCount":"Slide @index of @total","containsOnlyCorrect":"@slideName only has correct answers","containsIncorrectAnswers":"@slideName has incorrect answers","shareResult":"Share Result","accessibilityTotalScore":"You got @score of @maxScore points in total","accessibilityEnteredFullscreen":"Entered fullscreen","accessibilityExitedFullscreen":"Exited fullscreen","confirmDialogHeader":"Submit your answers","confirmDialogText":"This will submit your results, do you want to continue?","confirmDialogConfirmText":"Submit and see results","slideshowNavigationLabel":"Slideshow navigation"}},"library":"H5P.CoursePresentation 1.25","metadata":{"contentType":"Course Presentation","license":"CC BY-NC","title":"Creating Citations","authors":[{"name":"mrohweder","role":"Author"}],"licenseVersion":"4.0"},"subContentId":"1b1e643b-9972-4173-b546-bea6cb3a7d25"},"useSeparator":"auto"},{"content":{"params":{"text":"
Your best bet in finding citation templates for business citations is using the York University Business Citation Guide<\/a>. <\/p>\n\n
This guide provides you with templates and examples to cite Industry, Company, Marketing and other reports. <\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Your Best Bet"},"subContentId":"0cadba6e-a745-48ea-8a71-4a1c4d79157b"},"useSeparator":"auto"}]},"library":"H5P.Column 1.17","subContentId":"ac6755c0-e07e-4445-96bc-1346ae7c5230","metadata":{"contentType":"Column","license":"U","title":"Citation"}}],"behaviour":{"baseColor":"#1768c4","defaultTableOfContents":true,"progressIndicators":true,"progressAuto":true,"displaySummary":true},"read":"Read","displayTOC":"Display 'Table of contents'","hideTOC":"Hide 'Table of contents'","nextPage":"Next page","previousPage":"Previous page","chapterCompleted":"Page completed!","partCompleted":"@pages of @total completed","incompleteChapter":"Incomplete page","navigateToTop":"Navigate to the top","markAsFinished":"I have finished this page","fullscreen":"Fullscreen","exitFullscreen":"Exit fullscreen","bookProgressSubtext":"@count of @total pages","interactionsProgressSubtext":"@count of @total interactions","submitReport":"Submit Report","restartLabel":"Restart","summaryHeader":"Summary","allInteractions":"All interactions","unansweredInteractions":"Unanswered interactions","scoreText":"@score \/ @maxscore","leftOutOfTotalCompleted":"@left of @max interactions completed","noInteractions":"No interactions","score":"Score","summaryAndSubmit":"Summary & submit","noChapterInteractionBoldText":"You have not interacted with any pages.","noChapterInteractionText":"You have to interact with at least one page before you can see the summary.","yourAnswersAreSubmittedForReview":"Your answers are submitted for review!","bookProgress":"Book progress","interactionsProgress":"Interactions progress","totalScoreLabel":"Total score","a11y":{"progress":"Page @page of @total.","menu":"Toggle navigation menu"}}